What everyone can do to write a good bug report
You found what appears to be a bug and you are about to toss it over to the developers. Or more likely, someone outside the team assigns your team a bug marked as urgent with almost no information. Consider spending an extra fives minutes digging deeper. It could speed up time to fix by hours if not days and save your teammates from a whole lot of unnecessary stress.
A few minutes to bug report bliss
First, make a video instead of focusing on the ticket. A short narrated video is an extremely dense way to communicate. They are far more useful than any jira checklist for the person fixing the bug. Often these videos can incorporate context about the broken feature, which can be extremely useful context when trying to fix the problem.
is it just me?
is it just this browser?
is it just this user?
is it just this "product"? - product is a placeholder for project, report, invoice - whatever "things" you have in your application - check another one
is it the on all environments? - compare production to other environments. do they behave the same?
are there any errors? - check the browser console for errors, the network tab for failed requests and of course, don't forget about visible errors on the page
The rest of the steps, like digging in the logs or comparing versions, or checking what was recently released, can all be done later. If you can answer the above questions, you already have a good sense about the level of urgency, while allowing the developer to fix the issue much faster. These steps should also not require any special accesses, so everyone on the team can perform them.
Collective ownership of quality
Often it's QAs and engineers who get to deal with all the "it's broken" and "it's URGENT". I've often seen triage processes and bug report templates put in place to mitigate the chaos, but in my experience, those improve some things, while they also slow things down a lot, which is counterproductive when it comes to bugs!
Collective ownership of product quality is what I believe all teams should aim for instead of blindly relying on a process.
Sharing the load ends up allowing us to fix issues faster, while also giving everyone on the team a much better understanding of the product by becoming familiar with the nuances of the applications' behavior. That familiarity reinforces ownership. For me, it's always been a satisfying feeling to understand the product I work on and at the very least, not feel lost in it.
Give it a shot and let me know in the comments if found this useful!